Customer Service

Customer Service
(Private and Group Tours)

Sichuan China Travel Service Tours always keep the promises to the valued customers:
Our 24/7 dedicated customer service, our policy of no hidden charges and our unbeatable prices assure you of a most enjoyable China trip.Our efficient reservation and cancellation policies guarantee you a worry-free tour booking.We have the best refund policy among all China Travel tour operators.

The services of our travel consultants are free of charge. They are pleased to customize itineraries and quote prices to match your requirements to your complete satisfaction. Once you have confirmed your reservation, any changes made prior to the trip commencement, you can still enjoy our free change options. However, if in case any expenses are incurred as a result of such changes, you will be responsible for these costs.Should you wish to cancel a confirmed booking, the reservation deposit of USD200.00 per person is non-refundable but it may be applied to another trip within 18 months. The reservation deposit will not be calculated into the charge of the cancellation percentage according to the following:
The cancellation penalty will be a certain percentage of the tour price:
a. 15 days or more before the arrival day: refund the full cost to you except for the deposit and the actual air or hotel cancellation fee if applicable.
b. 14 days to 3 days before the arrival day: the penalty is 20% of the tour price.
c. Cancellation within 2 days before the arrival day: the penalty is 30%.
d. Cancellation on the arrival day: the penalty is 100%.

After the tour begins, any extra charges caused by clients' changes will be added, such as air cancellation fee, hotel cancellation penalty, etc. Any unused portion of the trip is neither refundable nor exchangeable.

If the client cancels the trip, the client should inform us by email. We calculate your refund on the day when we receive the written cancellation by Beijing time. All refunds to the client will be processed within 20 days.

Special Notes:
Above Cancellation and Refund terms are for general private tours. If you book our small group packages, tours with a Yangtze cruise or visits to other Asian countries, the terms for Cancellation and Refund will be a bit different. Your travel consultants will supply the information to you by email.
We strongly recommend that you take out Travel Insurance that will cover cancelation costs as well as other eventualities.

As a traveler, you know that low prices catch the eye and are consequently one of the most competitive elements for a travel company. Some companies may advertise very low prices to attract tourists. These will not always be the true cost of the trip if you want comfortable and guaranteed service. We offer a truly inclusive price to those who wish to visit China with full value for every penny spent ensuring that their journey is a pleasant one. On a TravelChinaGuide tour, you will discover:
Round-the–clock Service: Our professional travel consultants are available 7 days a week, from 07:00 to 20:00 in the office and also we have a 24/7 mobile service. That means when you have questions during your trip or if you encounter any difficulties when on tour such as flight alterations, health problems, the loss of luggage or passport, you can call your local guide or travel consultants from all parts of China at any time.

No Hidden Charges: A professional travel consultant will arrange a complete itinerary, which includes all highlight attractions according to the client's individual interests. We will not offer optional tours with additional charges in itineraries, a practice employed by many of our competitors to give an initial impression of lower prices. Our tours are fully inclusive with everything clearly stated in our itineraries with no hidden extras.

Brand Hotels: Comfortable accommodation will enhance your enjoyment of the whole holiday. Our tours use only internationally-managed hotels or the best local hotels in each city. Here the client is lavished with attentive and thoughtful service, in a location that is central for strolling and shopping. Breakfast is a smorgasbord of both western and Asian dishes.
Free Bottled Water Per Day: We provide two free bottles of mineral or purified water per person per day to our clients. Two glasses of either a soft drink or local beer are included without charge at lunch and dinner compared to the single drink offered by most operators.

Expert Guide & Driver: We offer private transfers with both guide and driver. We guarantee that the vehicles used on our trips are always clean and comfortable and in excellent condition, something our competitors cannot always boast about.





About Us Contact Us Customer Service Privacy & Security How to Book How To Pay

Email: sichuanguide /
Chengdu Guide-Chengdu Travel Agency Tel: 0086-13678193060 Fax: 0086-28-61761437
Adresse:313-office,No.15 South Section 3,Yihuan Road,Wuhou District,Chengdu City,China


(c) Copyrights of Sichuan China Travel Service 2008. All rights reservrd | SHU ICP15035580-2